100 days right of return

How does the right of return work? Answers can be found here:

Items can be returned to us within 100 days of receipt. You bear the shipping costs yourself. The returned articles must be undamaged and must not show any signs of use.

 

How do you send an article back to us?

Please pack the article and send it back to the following address:

 

When will my return be credited?

The purchase amount will be credited within 7 days after receipt of the return. The refund always takes place according to the method of payment, which you selected with the order. You will receive a confirmation by e-mail when the return was processed by us.

 

What happens if I cancel my order?

If you have cancelled an order or an item is not available in exceptional cases, we will refund the amount paid to you immediately.

 

How will the purchase amount be credited according to the payment method?

Prepayment:

You will be credited to the bank account from which you transferred the money to us when you placed your order. It can take up to 3 business days to see the credit on your bank account.

PayPal:

The credit is made to the PayPal account that you used when you placed the order. You can decide for yourself whether the money will be credited to your Paypal account or returned to your bank account. The settings for this can be made at Paypal.

Credit card:

The amount will be charged back to the credit card account charged by us. You can view the chargeback on your next credit card statement.

SEPA direct debit:

You will receive a refund of the credit to the bank account from which the money was collected when you placed your order. It can take up to 3 business days before the credit is visible on your bank account.

 


PayPal

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